ORDER

HOW DO I FIND OUT THE STATUS OF THE ORDER?

You can find out the status of your order on the e-mail we sent you at the time of purchase. You can also track the order status after logging in to our website in the user section.

CAN I CANCEL MY ORDER?

You can cancel your order within 24 hours of placing the order. After this period, it is no longer possible to cancel the order due to the transfer of documents to production. You can contact us with a request for a refund either by e-mail or on our Messenger. All you have to do is enter your order number.

HOW LONG DOES MYLAMP TAKE TO ARRIVE?

Všechny lampy standardně vyrábíme a odesíláme do 3-5 pracovních dnů. Doprava poté trvá další 1-2 pracovní dny.


Pokud lampu potřebujete naléhavě, napište nám a zkusíme se domluvit na co nejrychlejší výrobě.

Před Vánocemi se mohou objednávky o pár dnů zpozdit.

MYLAMP

WHICH PICTURE TO SEND?

You can insert a photo in all available formats. However, the size of the photo must not exceed 10 MB.

If you have a photo that takes up more space, please contact us by e-mail at objednavky@mylamp.cz

WHAT CAN I WRITE ON MYLAMP?

Whatever! It doesn't matter whether you put your name, anniversary date or company name there.

You can also choose whether you want to write the text directly on the lamp above the image or in base.

WHAT IS MYLAMP MADE OF?

The MYLAMP stand is made of wood and contains electronic components (lighting, battery-powered device).

The upper part, where your motif is engraved, is made of acrylic.

WHAT IS MYLAMP POWERED BY?

You can light the lamp in two ways.

The first way is to power the lamp with 3 AAA batteries that are inserted from the bottom of the lamp. The battery case is thus not visible.

The second way is by using the removable USB wire that is included in the package. You plug one side into the lamp and the other end into the USB, for example, at the computer or into the classic phone charger.

TRANSPORT

PRICE AND SHIPPING METHOD

Shipping is possible in the Czech Republic in two ways:

1)Post office - package to the post office - price 69 CZK

2)Czech Post - recommended writing - price 75 CZK / package delivered to hand - price 110 CZK (2 or more products)

In the case of shipping to Slovakia, you can choose the following methods:

1)Post office - parcel to the post office - 89 CZK

2)Delivery to the address (shipping by Post Office) - 120 CZK

We also deliver to other EU countries. The shipping cost is approx. 9 EUR.

HOW TO CHOOSE A SHIPPING OFFICE?

As soon as you pay for the order, you will see a confirmation window and at the same time the option to select a delivery point of the Post Office.

If the selection of a delivery point fails, you can do so in the confirmation e-mail that we send you immediately after ordering.

If even then the delivery point is not selected, we will contact you by e-mail.

CAN MYLAMP BE PICKED UP IN PERSON?

Unfortunately, personal collection is not possible.

However, you can order goods using two carriers - České pošta and Zásilkovna.

The shipping price starts at 69 CZK.

CAN I HAVE MYLAMP SHIPPED ABROAD?

We currently ship to most EU member states.

If you cannot choose shipping to your country, write to us.